Building a Menu Management Tool to Streamline Operations
Building a Menu Management Tool to Streamline Operations
a Menu Management Tool to Streamline Operations
Otter, a B2B SaaS platform by CloudKitchens, simplifies restaurant management by unifying delivery apps into a single system. It empowers restaurateurs to manage all delivery orders in one place, maintain a centralized menu as the source of truth, and seamlessly publish updates across multiple platforms.
Otter, a B2B SaaS platform by CloudKitchens, simplifies restaurant management by unifying delivery apps into a single system. It empowers restaurateurs to manage all delivery orders in one place, maintain a centralized menu as the source of truth, and seamlessly publish updates across multiple platforms.
The Challenge
The Challenge
The Challenge
Since the pandemic, restaurants have faced a lot of ingredient shortages. This meant that many of the menu items were affected and could not be made to order. It became increasingly difficult to manage multiple menus across various locations costing our operators time and money.
Since the pandemic, restaurants have faced a lot of ingredient shortages. This meant that many of the menu items were affected and could not be made to order. It became increasingly difficult to manage multiple menus across various locations costing our operators time and money.
Since the pandemic, restaurants have faced a lot of ingredient shortages. This meant that many of the menu items were affected and could not be made to order. It became increasingly difficult to manage multiple menus across various locations costing our operators time and money.
We identified 3 primary problems:
We identified 3 primary problems:
We identified 3 primary problems:
Unavailable ingredients impact multiple menu items
Updating 86 items is error-prone and time-consuming
Platform complexity adds to overhead with menu managers
The Goal
The Goal
The Goal
How can our users 86 multiple items off their menus that have been affected by an ingredient unavailability.
How can our users 86 multiple items off their menus that have been affected by an ingredient unavailability.
How can our users 86 multiple items off their menus that have been affected by an ingredient unavailability.
Design Explorations
Design Explorations
Main features
Main features
Ingredient bank
Ingredient bank
Ingredient bank
A clear inventory of ingredients used in all their dishes. Allowing users to see at a glance what ingrediesnt are available.
A clear inventory of ingredients used in all their dishes. Allowing users to see at a glance what ingrediesnt are available.
A clear inventory of ingredients used in all their dishes. Allowing users to see at a glance what ingrediesnt are available.
Linking ingredients to dishes
Linking ingredients to dishes
Users can quickly view ingredient details and the dishes that depend on them by location, improving their experience with well organized, detailed records.
Users can quickly view ingredient details and the dishes that depend on them by location, improving their experience with well organized, detailed records.
Users can quickly view ingredient details and the dishes that depend on them by location, improving their experience with well organized, detailed records.
86 multiple dishes at across menus
86 multiple dishes at across menus
Users can easily change the availabilty of multiples dishes at a single location. Allowing accuracy of menu availability to their customers.
Users can easily change the availabilty of multiples dishes at a single location. Allowing accuracy of menu availability to their customers.
Users can easily change the availabilty of multiples dishes at a single location. Allowing accuracy of menu availability to their customers.
Ingredient bank
A clear inventory of ingredients used in all their dishes. Allowing users to see at a glance what ingrediesnt are available.
Linking ingredients to dishes
Users can quickly view ingredient details and the dishes that depend on them by location, improving their experience with well organized, detailed records.
86 multiple dishes at across menus
Users can easily change the availabilty of multiples dishes at a single location. Allowing accuracy of menu availability to their customers.
Prototype
Prototype
Click on the the embedded prototype below to check out the solution!
Source of truth
Users now have a clear view of ingredient availability and locations affected.
Easily add new ingredients
Users can now seamlessly connect ingredients to locations and items on the menu
Update menu via ingredient
The ability to 86 dishes via ingredient across locations saved our users so much time
Caption title
More words to describe the image
Source of truth
Users now have a clear view of ingredient availability and locations affected.
Easily add new ingredients
Users can now seamlessly connect ingredients to locations and items on the menu
Update menu via ingredient
The ability to 86 dishes via ingredient across locations saved our users so much time
Caption title
More words to describe the image
Source of truth
Users now have a clear view of ingredient availability and locations affected.
Easily add new ingredients
Users can now seamlessly connect ingredients to locations and items on the menu
Update menu via ingredient
The ability to 86 dishes via ingredient across locations saved our users so much time
Caption title
More words to describe the image
Source of truth
Users now have a clear view of ingredient availability and locations affected.
Easily add new ingredients
Users can now seamlessly connect ingredients to locations and items on the menu
Update menu via ingredient
The ability to 86 dishes via ingredient across locations saved our users so much time
Caption title
More words to describe the image
Outcomes
Outcomes
We had a beta version of this flow running within a months time and received positive feed back from our beta customers. They found our new features easy to use and less tedious than the previous method of 86ing items off their menus. Users expressed their excitement to continue to use our products which indicated our success with customer retention and satisfaction. The final version was shipped after my departure from CloudKitchens.
We had a beta version of this flow running within a months time and received positive feed back from our beta customers. They found our new features easy to use and less tedious than the previous method of 86ing items off their menus. Users expressed their excitement to continue to use our products which indicated our success with customer retention and satisfaction. The final version was shipped after my departure from CloudKitchens.
We had a beta version of this flow running within a months time and received positive feed back from our beta customers. They found our new features easy to use and less tedious than the previous method of 86ing items off their menus. Users expressed their excitement to continue to use our products which indicated our success with customer retention and satisfaction. The final version was shipped after my departure from CloudKitchens.